Use this guide to solve the most common SM‑76A issues. Always unplug the machine before opening any cover. If problems continue, contact SoleMate support.
1. Machine Will Not Turn On
Possible causes
- Power cord not fully plugged in
- Wall outlet has no power
- Machine not switched on
What to do
- Check the cord is firmly connected to the machine and to a grounded wall outlet.
- Test the outlet with another device.
- Press the power (Enter) key and allow about 3 minutes to warm up.
- If it still does not power on, unplug it and contact SoleMate.
2. Film Won't Load or Reach the Working Position
Possible causes
- Rough or uneven film edge
- Film not guided into the middle of the outlet
- Roll empty or not lying flat
What to do
- Press the Down (▼) key to back the film out.
- Smooth or trim the start of the film so the edge is clean.
- Lay the roll horizontally, guide the film end into the middle of the outlet and press Up (▲) until it stops.
- Press the footboard by hand and release to feed the film to the working position.
3. Film Blocked / Jammed
Possible causes
- Blockage at the film outlet (outside)
- Film caught under the cutter (inside)
What to do
- Outside blockage: pull the film out from the outlet so it is ready for the next use, or back it out and reload the roll.
- Inside blockage: turn OFF and unplug, remove the top cover (with the display) and clear the film caught under the cutting blade. If you are not comfortable doing this, contact SoleMate support.
4. Film Doesn't Separate
Possible causes
- Serious blockage inside the machine
What to do
- Reload the film roll.
- If that does not help, unplug the machine, remove the top cover (with the display) and clear any film caught under the cutting blade.
5. Film Feeds Crooked or Off to One Side
Possible causes
- Film not seated correctly
- Strong drafts around the machine
- Air outlet loose or out of line
- Feeding mechanism fault
What to do
- Reload the roll as described in the manual and pull the film into place until it sits straight.
- Move the machine out of drafts, away from open doors or fans.
- Unplug, open the top cover and check the roll turns freely — remove anything rubbing against it.
- If the film still feeds crooked, contact SoleMate support for repair.
6. Covers Loose or Poorly Shaped
Possible causes
- Ventilation slot on the underside blocked
- Heat level too low
- Foot moved before the long beep
- Cutting system fault
What to do
- Unplug and clear dust or film scraps from the ventilation slot under the machine.
- Raise "Temp. Control" by one level in the Data Adjustment menu.
- Keep your foot still until the long beep.
- Make sure you are using genuine SoleMate SM-76A film.
- If the problem continues, contact SoleMate support for repair.
7. Machine Turns Off or Won’t Start at Certain Times
Possible causes
- Automatic working hours are active
- Clock set incorrectly
What to do
- Check "Working Time" (default 08:10–18:15) and adjust it to your hours.
- Check the clock in "Reset Time".
- Choose "Cancel Timing" to turn the schedule off.
8. Film Counter Is Wrong
Possible causes
- Counter not reset after loading a new roll
What to do
- Open Data Adjustment → "Reset Remain" and use ▲ / ▼ (steps of 100) to match the count on the roll, then press Enter to save.